Frequently Asked Questions

What happens if the power goes out or Wi-Fi goes down?

Our smart locks use batteries and continue to operate even during a power outage. If the Wi-Fi drops, you can still unlock the door via Bluetooth or manually with a key over ride

Can I control the lock remotely?

Yes, if the smart lock is connected to Wi-Fi or a gateway bridge, you can lock and unlock it from anywhere using the app.

Will it fit my door?

Our models are designed to retrofit standard Australian door sizes. Check product specs or contact us to confirm compatibility.

Are smart locks safe?

Yes. Our smart locks use AES encryption and other security protocols, making them as safe—or safer—than traditional locks when properly installed and managed.